Privacy Policy
Introduction
At Flowith369, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our website or booking a session with Helen.
This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
What Information We Collect
We collect personal information that you voluntarily provide to us, including:
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Name — when you book a session or submit a contact form.
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Email address — to send booking confirmations and session-related communications.
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Phone number — if voluntarily provided.
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Health-related information — such as your area of wellness concern, which you may share when booking a session or completing an intake form.
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Any additional information you choose to share during your sessions or communications with Helen.
We may also automatically collect basic technical information when you visit our website, including:
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IP address.
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Browser type and version.
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Pages visited and time spent on the site.
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Referring website.
Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us understand how visitors use our site.
You can adjust your browser settings to refuse cookies at any time. Please note that disabling cookies may affect the functionality of certain parts of the website.
We do not use cookies to collect personally identifiable information without your knowledge.
How We Use Your Information
We use the personal information we collect to:
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Respond to your inquiries and booking requests
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Confirm and manage your wellness sessions
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Send you relevant educational content or updates if you have opted in to receive them
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Improve our website content and user experience
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Comply with applicable legal obligations
We will never use your personal information for purposes other than those listed above without your explicit consent.
How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
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Secure website hosting through Wix
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Encrypted data transmission (SSL/HTTPS)
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Limited access to personal information on a need-to-know basis
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Regular review of our data collection and storage practices
Please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
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Service providers: With trusted third-party platforms that help us operate our website and services, including Wix (website hosting and booking management) and Zoom (session delivery). These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
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Legal requirements: If required by law, court order, or government authority.
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Safety: To protect the rights, property, or safety of Flowith369, our clients, or others.
Health Information
Any health-related information you share with Flowith369 — including your wellness concerns, symptoms, or goals — is treated with the highest level of confidentiality. This information is used solely to provide you with appropriate guidance during your sessions and will never be shared with any third party without your explicit consent.
Your Rights Under Canadian Privacy Law
Under PIPEDA and applicable British Columbia privacy legislation, you have the right to:
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Access your personal information held by Flowith369.
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Correct or update any inaccurate or incomplete information.
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Withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions.
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Request deletion of your personal data where applicable.
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File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
Introduction
At Flowith369, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our website or booking a session with Helen.
This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
To exercise any of these rights, please contact us at: info@flowith369.com
We will respond to all privacy requests within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. When your information is no longer needed, it will be securely deleted or anonymized.
Third Party Websites
This website contains links to third-party websites including Helen's official LifeWave partner page. This Privacy Policy applies only to flowith369.com. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@flowith369.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. Your continued use of this website following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
By using our website or booking a session, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.